AI Concierge Onboarding

Your AI Concierge answers questions from visitors on your website, by text and by voice, using the information you give it. It works around the clock, so an enquiry that arrives at nine on a Sunday evening is answered and recorded rather than missed.

This section is split in two. The first three pages are the ones that matter on day one. The rest is there when you need it.

Start here

The essentials, about ten minutes in total.

• Logging In -- Getting into your account and setting your password for the first time.
• Your Knowledge Base -- Where the concierge gets its answers, and how to keep them right. The most important page in this section.
• Conversations and Leads -- Reading what golfers asked, and picking up the enquiries it captured.

Everything else

Useful, but not urgent.

• Settings and Branding -- Your club details, brand colour, greeting, and voice options.
• Analytics -- What the concierge is doing for you over time.
• Embed Code -- The line of code that puts the concierge on your website.
• Troubleshooting -- What to do when an answer is wrong, and how to reach us.

A sensible routine

• When something changes -- green fees, opening hours, an event, a new society package -- update your Knowledge Base that day.
• Once a week -- glance at Conversations for anything the concierge fumbled, and follow up any new Leads.
• Once a month -- look at Analytics to see what golfers are actually asking about.