Frequently Asked Questions
Frequently Asked Questions
How long does this take to set up?
Most clubs are live within 7 days. We handle the technical setup -- your team just shows up for a quick training session and they are ready to go.
Does this integrate with our current tee sheet?
CAPTURE works alongside your tee sheet, not instead of it. We capture the enquiries your tee sheet does not handle -- memberships, societies, events, and marketing leads.
My team is not "tech-savvy". Is it hard to use?
That is exactly why we set everything up for you. Your team logs in on day one and it is ready to go. If they can use email, they can use CAPTURE.
Is this only for large clubs and resorts?
No. We work with clubs of all sizes. If you have membership enquiries, society bookings, or events to manage, CAPTURE will help.
What about GDPR and data protection?
CAPTURE is built GDPR-first. Every form includes consent tracking, and we make it easy to manage contact preferences and data requests. Your data stays in the UK/EU.
Can I see who on my team has followed up on leads?
Yes -- this is one of the main reasons clubs switch to CAPTURE. You get a complete audit trail of every interaction.
What happens to our existing data?
We can import your existing contacts from spreadsheets or your old system. Everything gets cleaned up and organised during setup.
How does automated follow-up work?
When a new enquiry comes in, CAPTURE can instantly send a personalised email or SMS so the lead knows you received their message. It also creates a task for your team to follow up personally.
Can different departments have their own pipelines?
Yes. Most clubs set up separate pipelines for Memberships, Societies, and Events. Each team sees their own deals, but you as GM can see everything in one dashboard.
What is the pricing?
Simple: one monthly fee, all features included. No per-user charges, no hidden costs. Book a demo and we will walk you through it based on your club's needs.
Can we send SMS from CAPTURE?
Yes. You can send individual texts or bulk SMS campaigns. Replies come back into CAPTURE so you have the full conversation in one thread.
What if it is not right for us?
We will tell you. The demo is no-pressure -- if CAPTURE is not the right fit, we would rather say so than waste your time.